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Eya_Design's avatar
Eya_Design
New member | Level 2
3 years ago

Can't disable downloads on a shared link

Hello! I wanted to ask i've been trying to change settings for a share link iv'e created so who ever gets this link won't be able to download the file, but the setting won't allow me to change it - The download section is disabled and I can't change it.

 

Here's a photo of it:

 

I'm adding a photo to show you.

Please help me, Thank you!

  • Hi Eya_Design, thanks for providing these details!

    The feature of disabling downloads on shared links is available for Dropbox Professional and Business plans.

    Are you currently on a Dropbox Basic, Plus or Family plan?

    This will help me to assist further!
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi Eya_Design, thanks for providing these details!

    The feature of disabling downloads on shared links is available for Dropbox Professional and Business plans.

    Are you currently on a Dropbox Basic, Plus or Family plan?

    This will help me to assist further!
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        Thanks, in this instance, this is why the option isn't available on your account. 

        You'd need to be on a Professional or Business plan to be able to enable this feature.
  • Varshar's avatar
    Varshar
    New member | Level 2

    Hi, Can someone help me with this issue I'm facing? I disabled download for a file which I want to share with some people, but even in incognito and logged into my different account I'm able to download the file.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hi Varshar, how are you today?

       

      Just to make sure we're on the same page, can you confirm that these are the steps you're following on your end? 

       

      Have you possibly tried removing the link, and creating it from scratch? 

       

      Keep me posted on the results.

      • Jonny_Liebs's avatar
        Jonny_Liebs
        Explorer | Level 3

        I am having this same problem in July 2022.  I have followed the Dropbox procedure to the letter, and it does not work.  I have a Professional level subscription.  I set up the permissions on a folder to share the link for viewing with Downloads Disabled and I save it.  And when I share that link, the person is able to download every file in that folder.  I have tried it several times - including by deleting and recreating the link.  And it just doesn't work. This is VERY frustrating.  I did a chat with Dropbox Support and they were unable to help.  I really need an answer here.  I should be able to share a folder where the person is able to view the files -- but not download it and not be able to share the link with others who are not invited by me.  The Dropbox Settings appears to offer those features -- but they DO NOT WORK.

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