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Forum Discussion

Eya_Design's avatar
Eya_Design
New member | Level 2
3 years ago

Can't disable downloads on a shared link

Hello! I wanted to ask i've been trying to change settings for a share link iv'e created so who ever gets this link won't be able to download the file, but the setting won't allow me to change it - T...
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  • Jay's avatar
    Jay
    3 years ago
    Hi Eya_Design, thanks for providing these details!

    The feature of disabling downloads on shared links is available for Dropbox Professional and Business plans.

    Are you currently on a Dropbox Basic, Plus or Family plan?

    This will help me to assist further!
Varshar's avatar
Varshar
New member | Level 2
3 years ago

Hi, Can someone help me with this issue I'm facing? I disabled download for a file which I want to share with some people, but even in incognito and logged into my different account I'm able to download the file.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Varshar, how are you today?

     

    Just to make sure we're on the same page, can you confirm that these are the steps you're following on your end? 

     

    Have you possibly tried removing the link, and creating it from scratch? 

     

    Keep me posted on the results.

    • Jonny_Liebs's avatar
      Jonny_Liebs
      Explorer | Level 3
      3 years ago

      I am having this same problem in July 2022.  I have followed the Dropbox procedure to the letter, and it does not work.  I have a Professional level subscription.  I set up the permissions on a folder to share the link for viewing with Downloads Disabled and I save it.  And when I share that link, the person is able to download every file in that folder.  I have tried it several times - including by deleting and recreating the link.  And it just doesn't work. This is VERY frustrating.  I did a chat with Dropbox Support and they were unable to help.  I really need an answer here.  I should be able to share a folder where the person is able to view the files -- but not download it and not be able to share the link with others who are not invited by me.  The Dropbox Settings appears to offer those features -- but they DO NOT WORK.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Jonny_Liebs, I understand your frustration over this matter.

         

        First of all, did you enable the option to invite specific members to the shared folder, as well as disabling downloads?

         

        Could you attach a screenshot showing your link settings, while hiding any personal info?

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