You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hjocelyn's avatar
hjocelyn
New member | Level 2
6 months ago

Cant download Capcture

I had it on my ld computer now I am trying to use it and it takes me to a page to download it from microsoft windows, I download it but it wont install. I have the Essentials plan.
Dropbox Capture
Install
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey hjocelyn - sorry to hear you're having issues with this.

 

Could you please clarify if you're getting an error when trying to install Dropbox Capture app on your computer or if it's just not responding?

 

Have you tried rebooting your computer and temporarily disabling any security programs you might have running on your computer since you first noticed this?

 

Let us know more and we'll take it from there!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!