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Massa R.'s avatar
Massa R.
New member | Level 1
9 years ago

Can't download files: "Failed - Network Error"

Hello, I've been having trouble to download some files from my dropbox account. I click to download the file, it starts, but then it sops, saying it Failed - Network error. Is there anybody here ...
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  • Jane's avatar
    Jane
    7 years ago
    Hey all, let me update this resource, as others may have the same question, so it might be useful for you to get a direct reply here! 
     
    You may keep in mind that if you’re trying to download a (zip) folder from our website & you’re getting a "Failed - Network Error" message, it may be attributed to the following reasons: 
     
    • The folder is bigger than 20 GB in total size (this has changed since the previous reply was posted). 
    • The folder has more than 10,000 total files
     
    Of course, carljohan’s suggestion (i.e. going with the "Add to my Dropbox" option) can still be useful if you’d like to save larger files to your Dropbox account. 
     
    On the other hand, it's highly likely that you're facing a different issue if you're trying to upload your files & you're hitting an error, so the troubleshooting may vary depending on the message you're getting. 
     
    I hope that this is helpful to anyone visiting our Forum with this inquiry & I’m always here in case you may have additional questions about this behavior. Cheers! 
     
    Mod note: edited to update link in post. [last updated 2022]
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey Mylenechamps, welcome to our Community!

I've merged your post into this thread because it echoes the OP's question.

Have a look at what my colleague, Jane mentioned. 

What is the size of the folder you wish to download?

Thanks!
Mylenechamps's avatar
Mylenechamps
New member | Level 2
4 years ago

Hey Megan, 

The folder is 14 Go, none of these solutions are working, I can't download to my laptop.

Please help?

Thanks,

Mylène 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Thanks for the speedy reply, Mylenechamps! 

    Have you tried a different network and browser? 

    If I were you, I'd give it a go! 

    Also, just make sure that you don't have any VPN, or plug-ins blocking your browser and connection.

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