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MichaelWeet's avatar
MichaelWeet
New member | Level 2
6 years ago

can't download files from my dropbox

I'm trying to download folders from Dropbox to my laptop. Some have worked but 2 folder won't download. Any reason why this is happening? Many thanks
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  • Jane's avatar
    Jane
    6 years ago
    It shouldn’t be that hard Michael (MichaelWeet); sorry to hear that you’re feeling this way. Kindly bear in mind that you could still download your files using our website in smaller batches if you wish to avoid downloading our desktop app. From there, you can store them on any other location on your pc/ Mac just as any other file/ folder. 
     
    You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey there (MichaelWeet), you should be able to download the contents of an entire Dropbox folder via dropbox.com, as long as it’s less than 20 GB in total size & it contains less than 10,000 total files. Are you getting any error messages when you’re trying to download these files by any chance Michael? Additionally, are you trying to download the files in question directly from your account or from a shared link?
 
If you need to download a folder that’s larger than 20 GB, then the best way to do so is by adding the files to your Dropbox account & syncing :arrows_counterclockwise:/:white_check_mark: them to your computer using the Dropbox desktop application.
 
Hopefully my message brings a bit of clarity & provides you a useful alternative; please do let me know my suggestion works for you or in case you need further assistance in any way!
MichaelWeet's avatar
MichaelWeet
New member | Level 2
6 years ago

What I'm trying to do is take the files off Dropbox and save them on a hard drive.
I don't want to lose the files but it seems very difficult to move files from Dropbox to laptop. I'm almost trapped into keeping them in Dropbox!!!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    It shouldn’t be that hard Michael (MichaelWeet); sorry to hear that you’re feeling this way. Kindly bear in mind that you could still download your files using our website in smaller batches if you wish to avoid downloading our desktop app. From there, you can store them on any other location on your pc/ Mac just as any other file/ folder. 
     
    You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!
    • Animus's avatar
      Animus
      Explorer | Level 4
      6 years ago

      LMFAO  This was the solved answer?  Condescending talk of...."it shouldn't be that hard." [profanity removed according to the Community Guidelines].

      • Victoria H.12's avatar
        Victoria H.12
        New member | Level 2
        5 years ago

         Early dropbox adopter.  Non paying.  Understanding that technology and complexity delights techys, it does not delight everyone.  Some of us actually have other things to do than figure out new UIs.  So now, I am going to switch to a paid service.  

    • Slaine's avatar
      Slaine
      Helpful | Level 5
      6 years ago

      I'm having the same issue and can't download the file using the web interface. I click the download button and nothing happens.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey Slaine, if you’ve got a bit of spare time, can you please check if that persists across browsers or through an incognito window/ in private browsing mode for you? Can you also try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your browser's cache & see if this does the trick for you this time? If you’re still getting the same results after trying my suggestions, I’d appreciate it if you included a screenshot of any error/diagnostic messages you’re seeing in your next reply here, so as to get a better idea of what’s happening.
         
        Please let me know your findings here & once you get back in touch with me, we can discuss it in more detail. Until we talk again, have a wonderful rest of your day! 

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