We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mattheweporter's avatar
mattheweporter
New member | Level 1
2 hours ago

Can't Download Shared File

I'm trying to download a large file from Dropbox that someone shared with me, but instead of seeing a 'download' option, I get this message...

"Your account is out of storage!"

Here's the problem – I don't WANT this massive file in my Dropbox account – I just want to download it.  It *looks* like Drobox is shaking me down for money in order to access the file that's been legitimately shared with me, but I'm holding out hope that that's not the case.

Open to ideas on how to get this fixed.

Thanks.

No RepliesBe the first to reply

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!