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Digger1960's avatar
Digger1960
Helpful | Level 6
2 years ago

Can't open keepass through Dropbox

I tried logging on to keepass it says go to provider which is Dropbox but now Dropbox comes up with KDB files can't be previewed it never said this before am on A71 Samsung Android
Android
Error Messages
Mobile
Preview
  • Walter's avatar
    Walter
    2 years ago

    Hi all, thank you for your feedback on this. We've passed it on to the team for their consideration.

     

    For now,  if you want to open a file with the KeePass app, you can do so by tapping the three dots (in browse or in the preview screen) and selecting the "Open With..." option. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Digger1960, sorry to hear you're having issues with this,

 

Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

if you can also send us a screenshot of the exact error you're getting, I'd appreciate it.

 

Keep us posted!

Digger1960's avatar
Digger1960
Helpful | Level 6
2 years ago
Hi Walter how do I send screenshot!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    You can attach a screenshot to your reply via the camera icon (insert photo option) within your reply's box Digger1960 

     

    If you're on a mobile device and not seeing it, you might need to request the desktop version of the site to bring the button up. 

    • Digger1960's avatar
      Digger1960
      Helpful | Level 6
      2 years ago
      Hi Walter
      I can't see camera option on my mobile site
    • Digger1960's avatar
      Digger1960
      Helpful | Level 6
      2 years ago
      Hi Walter
      Can I have desktop version please
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        That would depend on the web browser you're using at the moment Digger1960 

         

        There should be an option or setting that enables you to see the desktop version of the web-pages you're navigating to. 

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