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Forum Discussion
Can't open xlsx files on my mobile device
Recently (maybe the last month to month and a half) I have been unable to open Excel files on my Mobile device. Android S21 Plus Prior to that I could open and edit them just fine. When I try to...
Hannah
Dropbox Staff
Dropbox StaffHey DonGlover, thanks for bringing this to our attention.
Can you please clarify if you're having an issue when previewing the files on the Dropbox mobile app or when opening and editing them through the Excel app on your phone?
Does this only affect .xlsx files or other file types too?
If you can also send me a screenshot of the error message, I would greatly appreciate it.
Thanks in advance.
Thanks for the response. It turns out this change only affects encrypted xlxs files.
- Walter
Hey DonGlover, sorry to jump in, but when you say encrypted, do you mean the files are password protected?
Are you able to open them normally after downloading or exporting them to your device?
Yes password protected. And yes, if I export to my device I can open them just fine. This was not necessary before.
- Hannah
Hey Don!
Thanks for the additional info.
If you tap on the 3 dots showing on the top right corner of your screen, and scroll down a bit, are you able to see an “Open with” option?
Does that help?
I do not have the open with option.
