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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
In my outlook I try to add an file from Dropbox. For some documents I try to insert I get an error.
I open the mail in Outlook (Ipad IOS)
I pinpoint my finger in the mail
Insert new document
Browse through Dropbox
--- Most of the documents I can insert, some of them are pending a long time ending with the message --> No communication possible with a helperapp. (translated from Dutch Geen communicatie mogelijke met een helperapp.)
Thanks for support and suggestions
- Walter
Dropbox Staff
Hey there HarmenJan - sorry to hear that!
Could you send me a screenshot of the exact error you get so I can have a better understanding of the matter at hand?
In the meantime, can you see if you're using the most updated versions of your email app (Outlook), our mobile app's as well and perhaps your iPad's OS?
Also, is this mail app (Outlook) connected to your Dropbox account? Do you see it under the "Connected Apps" on your account's Security page?
Let me know what you find and we'll take it from there Harmen!
Hi.
I have same problem on my mobile, i can not add dropbox..
To add a place when you're in any of the new apps
1. Tap the arrow in the top left, then tap Open.
2. Tap Add a Place.
3. Select Dropbox.//Arash
"Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?"
It has not been moved, renamed or deleted.
It has only just happened since I updated the app to version 130.2.2.All of a sudden this week, I can't access my Excel or Word Dropbox files using my android tablet or phone, only my pc.
Me ocurre lo mismo, desde hoy Office no me reconoce dropbox en mi samsung s9+ y mi tablet asus.
¿de quien es el error?
basicly it says it have been moved or stored in supported server location on the mobile
usually its fine no change but today it being funny
i cant open xlsx, xls, doc, docs file at least
pics and pdf is ok
- When trying to open a Word document from my dropbox app, both on my iphone and ipad, I keep getting the error message: Can’t be opened. The file may be relocated, renamed or deleted.
I’ve tried to update the dropbox app. I’ve checked at the office, where they were able to open the files at my computer. Does anyone have a solution? We need the documents for a meeting.- I have this issue too - started this morning!
- My iPad isn’t on my cell plan so there’s no cellular in the settings. It worked this morning to pull up documents from Dropbox into word to edit them, and now it won’t work and just keeps giving me the error message “No network connection”. However, it is connected to the network, all the other apps work, and I’m able to save things from online TO Dropbox, and view them on Dropbox. I just can’t open them in word. HELP! I got this dang iPad to do schoolwork, and now I can’t.
- Same here but with every single office app in my iPhone. It seems the connection between Dropbox and MS office apps is down
- That makes me feel better at least. Maybe I’ll check back later to see if it’s up and running. 😰
- Same here. On s9+. Word app won't recognize dropbox. Uninstalled and reinstalled both apps. That didn't help.
- Same here. If true that MS did an update that says bug fixes and reallly disabled Dropbox then I am done with MS. Moving to Apple Apps.
...Why? I don’t want to use OneDrive. Used DropBox for -years- that that’s all I’m used to.
Man, I hope they’ll recant this horrid decision soon. WTFH...
My ipad doesnt have cellular, is their another fix?
Exactly what I am experiencing currently on both my iPad Pro adn my iPhone... Any solution yet?
- Having this same issue plus I can’t even open files on Dropbox to read them. I’m going slightly insane supposed to be working and now I can’t. The website “help email” form won’t even work for me because I can’t select a device to ask a question. Tearing my hair out.
According to another poster, Microsoft dropped support for Dropbox :( I hope to gods that it’s not true.
I am going through the same issues, any solution?
Exactly the same issue here... I hope it's only a bug and the Dropbox access will be restored by Microsoft.
I don't think they want to force us using OneDrive as I still have access to other online servers such as the one from Box.com and I am proposedevent other services if I choose to add a new one (edmodo, HKT cloud service, and so on)
- Same here! I can't open my excel, word and powerpoint files from dropbox to microsoft apps in both ipad and samsung note. This is frustrating!
Me too, on two iPads and my iPhone. I don’t remember updating my iPhone lately, but I did update both iPads w/in the past 48 hours or so.
Error message reads “Can’t open file. Office can’t find MYFILENAME.xlsx. It may have been moved, renamed, or deleted.”
I tried with several other Excel docs, same response. I also tried with various Word docs, again same response.
Just tried opening on my PC. Opened fine. Issue between Dropbox and iOS??
I'm having the same problem, both on stable and beta versions of Dropbox iOS app and Microsoft Office iOS apps. Same problem occurs when trying to open a Dropbox file in Office apps from inside Dropbox, from inside Office app or when trying to add re-add the Dropbox account. I have also reported this to Microsoft.
Same issue here, but occurred just before updating to the most recent versions of Dropbox and Word. Updated to hopefully fix the problem. My iPad is older and no longer supported by iOS updates, so I have to wonder if that's the reason.
I guess your chance is that your iPad do not support the most recent Office updates...
On mine, I reinstalled the previous versions of Excel, Word and PowerPoint (thanks to iTunes 12.6.4 and my TimeMachine to restore the old ipa files) and regain access to my Dropbox files.
I have opened my Dropbox today and can see all files. When trying to open them in MS to work on themthe error message says they are stored on an unsupported server? They were working perfectly yesterday., what do I do?
Microsoft Community support suggest this is a Dropbox issue - it’s version 130.2 that’s the issue & previous version is ok - see below.
It seems to me that the issue is in the dialog between the latest version of Dropbox and the latest versions of Office apps as I reinstalled the previous versions of Excel, Word and PowerPoint (but I kept the latest version of Dropbox) and it works.
For a novice like me, can you tell me how to install a previous version of, say, Excel.
appreciate your help
Hi!
Same situation for me today. On my iPad I have lastest versions on Office applications and IOS version 12.1.4. Yesterday everything was fine.
Reagrds,
Jussi
