You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DonGlover's avatar
DonGlover
Explorer | Level 4
2 years ago

Can't open xlsx files on my mobile device

Recently (maybe the last month to month and a half) I have been unable to open Excel files on my Mobile device. Android S21 Plus Prior to that I could open and edit them just fine. When I try to...
Error Messages
Microsoft Office
Mobile
Preview
View
DonGlover's avatar
DonGlover
Explorer | Level 4

Thanks for the response. It turns out this change only affects encrypted xlxs files.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey DonGlover, sorry to jump in, but when you say encrypted, do you mean the files are password protected? 

 

Are you able to open them normally after downloading or exporting them to your device? 

  • DonGlover's avatar
    DonGlover
    Explorer | Level 4
    2 years ago

    Yes password protected. And yes, if I export to my device I can open them just fine. This was not necessary before.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the clarifications DonGlover 

       

      Can you also let us know the exact OS version of your device and the version of the Dropbox mobile app installed there as well? 

      • DonGlover's avatar
        DonGlover
        Explorer | Level 4
        2 years ago

        Samsung S21 + 5G (SM-G996U)
        Android version 13 Kernel version 5.4.210-qgki-26213204-abg996usqs6ewd4
        Dropbox 330.2.2

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!