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Magdalene Njane's avatar
Magdalene Njane
Explorer | Level 3
3 years ago
Solved

Can't preview my files after renaming them

Hey  so I have a similar problem almost every time I rename a picture its version changes to a file that cannot be previewed even when downloaded. it says files without extensions can not be previe...
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  • Nancy's avatar
    Nancy
    3 years ago

    Welcome to the forum, Magdalene Njane!

     

    From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”.

     

    Please rename your file once again and let me know if the issue persists after that.

     

    Cheers.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Welcome to the forum, Magdalene Njane!

 

From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”.

 

Please rename your file once again and let me know if the issue persists after that.

 

Cheers.

  • Magdalene Njane's avatar
    Magdalene Njane
    Explorer | Level 3
    3 years ago
    Hey
    Yes it worked, thank you
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      I’m really glad to hear that worked! 

       

      If you need something else, don't hesitate to give me a shout.

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