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turtleh's avatar
turtleh
Helpful | Level 6
6 years ago

Can't view or download any file using ANY web browser

Wow always use the desktop client or android. But on web browser Firefox, Chrome or Edge, all in private mode I cannot preview OR download any of my files.
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  • turtleh's avatar
    turtleh
    6 years ago

    I've figured it out. I had to change my DNS away from 8.8.8.8 for some reason Google's DNS is not loading dropbox.com intermittently and blocking the preview or downloading of files.

     

    8.8.4.4, 1.1.1.1 works, also on my ASUS router I changed it so that the DHCP assigns the DNS directly and not the IP address of the router itself as it was also causing the problem. Thanks.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there turtleh  - sorry to hear that!

Could you please clear your browsers' cache and try again? If that doesn't work, you can also try an incognito window or another browser with no extensions/plugins running. 

If you could check for any pending updates on your browsers as well that'd be awesome. 

Keep me posted on your progress please!

  • turtleh's avatar
    turtleh
    Helpful | Level 6
    6 years ago

    I've figured it out. I had to change my DNS away from 8.8.8.8 for some reason Google's DNS is not loading dropbox.com intermittently and blocking the preview or downloading of files.

     

    8.8.4.4, 1.1.1.1 works, also on my ASUS router I changed it so that the DHCP assigns the DNS directly and not the IP address of the router itself as it was also causing the problem. Thanks.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for letting me know about this turtleh  - glad to hear you managed to resolve your concern in the end. 

      Since you've discovered that this is a problem with your connection, I'd suggest letting your ISP now about this too in case they need to amend something on their end. 

      Let me know if there's anything else I can assist with. 

    • joe durante's avatar
      joe durante
      Explorer | Level 3
      5 years ago

      Please tell me how you resolved the above matter as i am not fluent in the computer savv that is required. My files are not visible from desktop either, only from android app.  Thanks in advance.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi joe durante; thanks for joining our discussion.

         

        I'll be happy to help with this; could you first clarify if you're using our desktop app or a web browser to access your Dropbox account on the affected computer first so I can advise further?

  • turtleh's avatar
    turtleh
    Helpful | Level 6
    6 years ago
    Hi Walter, I have tried on all Firefox, Chrome and Edge private, incognito and I private modes on my main win10 desktop and also on one with a new installation that has never logged into Dropbox.com before

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