We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
Desktop
Download
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi fedeboraxx! Thanks for posting this on our forum. 

 

Do you mind sending over a screenshot of the exact error message that you see on your end? 

 

Also, if you try to sync a smaller file locally via the desktop app, do you keep receiving the same error?

 

Let me know when you’ve got more updates.

fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Smaller files are fine, and here's a screenshot:

 

 

Thanks!

 

Fede

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the screenshot as well, Fede!

     

    Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

    • fedeboraxx's avatar
      fedeboraxx
      Helpful | Level 7
      2 years ago

      DB v 167.4.4719

       

      Everything else syncing fine!

      • Emmet's avatar
        Emmet
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi fedeboraxx,

         

        We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

         

        This will help us figure out the issue. 

         

        Regards,

         

        Emmet

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!