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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
Desktop
Download
Error Messages
Mac
fedeboraxx's avatar
fedeboraxx
Helpful | Level 7

Smaller files are fine, and here's a screenshot:

 

 

Thanks!

 

Fede

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot as well, Fede!

 

Can you please clarify what’s the app version of the Dropbox app on your computer, as well as its current syncing status?

  • fedeboraxx's avatar
    fedeboraxx
    Helpful | Level 7
    2 years ago

    DB v 167.4.4719

     

    Everything else syncing fine!

    • Emmet's avatar
      Emmet
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi fedeboraxx,

       

      We just have a few more questions. Are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?

       

      This will help us figure out the issue. 

       

      Regards,

       

      Emmet

       
      • fedeboraxx's avatar
        fedeboraxx
        Helpful | Level 7
        2 years ago

        Hi Emmet, 

         

        I've tried both. Clicking on the cloud icon AND context menu -> make available offline

         

        Thanks

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