We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Couldn’t communicate with a helper application - Desktop client
Hi there,
I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:
Couldn’t communicate with a helper applica...
Hi,
i was using my dropbox today on hotspot, while working in cafe... and suddenly the app stoped to comunicate with finder... dropbox panel is stuck on syncing, but nothing is happening, when i click on any file in the panel – i see black "popup" with the word opening at the bottom of DB panel (never seen it before)... and nothing happen. and when i try to download any file, its imediately stuck and then there jups finder popup — couldn’t communicate with a helper application. I cannot se new files added by someone else, an when i try to upload new file in any folder – its stuck with cloud icon.
Tried to restart computer, restart drobox — both couple of times. I tried fix dropbox permissions, doesnt help either.
I paused sync in the panel and than, when i click on any file in the activity panel, it opens in finder as usual. But when i go back online, it stops working.
I have Macbook pro M16, OS ventura 13,4 and dropbox v186.4.6207.
- Hannah
Dropbox Staff
Thanks for letting us know about this, luk3h.
Can you check that you have given Dropbox full disk access as well?
Yes i did, i’ve also updated to last macos ventura v 13.6.1, doesnt help either... i found out, that dropbox file provider keeps crashing, i send it directly to support – Ticket #22878577: Open
- Megan
Hi luk3h, thanks for providing the ticket number to us!
I've located in on our system, and passed my comments there. Now the best thing that you can do is remain a little patient, and wait for the agent working on your case, to provide you with all the appropriate next steps.
Thanks a bunch!
