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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
2 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
Desktop
Download
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi fedeboraxx! Thanks for posting this on our forum. 

 

Do you mind sending over a screenshot of the exact error message that you see on your end? 

 

Also, if you try to sync a smaller file locally via the desktop app, do you keep receiving the same error?

 

Let me know when you’ve got more updates.

Walker3's avatar
Walker3
New member | Level 2
2 years ago

Hi! 

 

I'm using the desktop account on MacOS Montery 12.7.1. I've reinstalled Dropbox, but still am not synching multiple files, getting the same message, "

couldn’t communicate with a helper application"

How can this be fixed? I've discovered a few months of files that are missing/only on one computer, but not another. 

 

Walker3

  • Walker3's avatar
    Walker3
    New member | Level 2
    2 years ago

    I've just discovered nothing is uploading from my computer to the web-based file folders either. I get a cloud icon with an exclamation point inside it. 

    • luk3h's avatar
      luk3h
      Explorer | Level 4
      2 years ago
      Guys — go to support chat, they solved the problem for me.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Glad to see everything works like they should, guys! 

         

        If you need anything else, I'll be one post away! Have a lovely weekend ahead,enjoy! 

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