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Forum Discussion
Couldn’t communicate with a helper application - Desktop client
Hi there,
I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:
Couldn’t communicate with a helper applica...
Hi Fede,
As you may have read, I've been having the exact same issue. I am a regular user, I am NOT a member of the Dropbox team but being in the same spot you are I would suggest you try the following:
1.- Check if your computer is giving Dropbox "Full disk access" (System settings > Privacy & Security > Full disk access)
2.- Restart Dropbox
3.- If this does not solve the issue, then I suggest you contact the Dropbox Support team.
In the meantime, once you've given Dropbox full disk access, you can try waiting and clicking the cloud because (in my case at least) the issue seems to happen randomly (see my prior exchanges with Walter, a Community moderator, for more clarity). It's very frustrating but I am able to download a file or two every few hours. It's not a fix, definitely, but it's a workaround- until there's a definitive answer from the Support team.
Hope it helps!
Regards.
