Couln't download. Remove incompatible characters from the filename

Hey Dimples, sorry to hear about this.

Can you please let me know the app's exact status and version as shown in your system tray/menu bar?

Also, could you check your account on our website and see if you have any files containing any incompatible characters? 

Let me know what you find!

I have a rather annoying (and consistent) problem with dropbox uploads. It's a constant reminder that I have files that dropbox tells me that

"Couldn't upload. Remove incompatible characters from the filename..."

But as my screenshot show, there are no incompatible characters actually (as far as I can see, unless dropbox counts unicode Korea as "incompatible.")

Moreover, one of the files does not even seem to exist (the final file without the icon), as when I click "Go to file," nothing happens. 

What am I supposed to do here?

For what it's worth, I'm using MacOS Monterey, version 12.3.1

My dropbox app version is v148.4.4519

Due to my own preference, I've disabled "dropbox system extension" but the problem existed even when I had the extension turned on. 

I'm getting sync errors, but not sure why.

Presumably it's because of the ~ character at the end. (This character is fairly common in the Unix world as they are created by apps like emacs as backup copies of the previous version of a file that's been changed.)

It's not 100% clear since ~ isn't listed in the character examples.

More importantly, how do I fix this?  How can I exclude these files, e.g. with wildcard rules, from having Dropbox try to sync them?

I don't want to keep getting sync errors every day.

Dropbox v189.3.8308 (beta)

macOS 13.6.2 (Ventura, ARM)

This has been posted previously in different ways but I think it needs to be pursued a bit more.

I am tired of continuing to see the "red notification" on the dropbox icon in the menu bar (MacOS). The notice continually reports that it cannot sync files, but even though it shows you the option to locate those files, clicking on the link does not do anything, even when you have set up preferences to see hidden files. Therefore, you cannot resolve this and you continue to get the error message. There needs to be a way to stop the error message, but one cannot resolve it if we cannot find the files it seems to be referencing. 

Hello,

Thanks to anyone that can help. I have been searching the community files and found nothing so far.

I am looking for help to solve a sync issue that references 1 file and 1 folder but will not link to either so I can resolve the issue. 

From the notification Sync History - couldn't sync files - view now link.

- This opens the sync issues window where 2 issues are shown.

- one file with view file link and learn more link - the view file link goes no where - does not open anything.

The other is a folder - with 2 links as well, go to folder and learn more - the go to folder also does not go anywhere.

I have searched my computer for this folder and file and cannot find. 

I just want to delete them and stop the notifications.

I can provide screen shots and I really appreciate any help. I am also on a Mac - OS 13.6.3

Thanks,

Hello,

Since a couple of weeks, I get a red notification on my Dropbox app on MacOS' menu bar. (see screenshots).

On the Sync History tab, there is a warning message saying "Couldn't sync files".

When I click on "View sync issues" I get the list of files that can't be sync'ed but the issue description is vague and does not help with troubleshooting, as it reads: "Dropbox can't sync this file or folder". 

When I click on "View file" I am taken to the Finder where I see that indeed the problematic file has a "warning" dropbox icon attached to it.

Unfortunately, the cause remains unknown to me, as this is no special characters in the file's title, nor permissions differences when the other files from the same folder which sync properly.

Can you help?
Best regards

Hi,

Mac Mini 2018, MacOS 14.1.2, Dropbox 189.4.8395.

I've started getting a sync issue in the dropdown menu in the menubar for Dropbox. The message says "can't sync files" and the file in question is the .dropbox file (which is invisible).

I use Pathfinder and Finder but the file is not set to be visible in either of them.

Not sure what has generated this issue.

I've quit and restarted DropBox but no change

Any thoughts?

Cheers

Iain

So anyone else having issues with Dropbox not being able to sync *.playground files from XCode? I have no issues in OneDrive, Google Drive or Box. 😕 

I use Macs and PCs every day at my desk in my home studio.

I have sync issue notifications for every rtfd file that Apple TextEdit generates for text files with images.

On the Mac this is one file, online and in synced PCs it is a folder containing the text and the images as separate files. Ok, understand, fine...

My issue is that this generates Sync Issues for every file, DropBox also notifies you "Couldn't download. Remove incompatible characters from the filename..." The second part is incorrect.

So I have a long list of "Sync Issues" even though technically, the file is synced and there is not loss of data etc.

I would very much appreciate the ability to turn off or have select "ignore" (by group even) for said files to eliminate these sync warnings that are distracting and not really accurate.

Thank you very much for those from DB who may monitor issues presented in this community.

cheers,

-Jon