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Solved
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
- Fino a alcuni giorni fa aprivo tranquillamente un file Excel protetto da password in lettura. Ora stesso file mi dice decreto fail (null)
Come posso risolvere? Ho aggiornato tutto e ho iOS 14.2 - I couldn’t open my encrypted files in drop box when i try to open description failed null error came
I need those files what can i do nowI did what others have suggested as a work around until DropBox fixes the problem.
My password protected files in DropBox are all Excel Files. They open just fine with the passwords on my desktop but not on my phone. I downloaded the Excel app on my phone. I gave it permission to link to DropBox files on my phone.
I can now open them in the Excel app (with the passwords) just as quickly and easily as accessing Dropbox. And the files can be emailed/copied/saved from Excel.
I hope your files can be opened with an app that you can do this same work around with.
I have updated to apple software to 14.2. I am trying to open a file that is NOT encrypted, and I get a message that "decryption failed. null." Can anyone help me?
- Walter, I have rebooted the device, and I still have the problem. As many others have said, this seems to be an issue with password-protected documents, whether or not they are encrypted. I can access the dropbox file from my laptop. It is only an issue on my phone (which has the iOS update installed.
Hi, I CAN'T OPEN AN EXCEL FILE PROTECTED BY A PASSWORD WITH AN IPHONE IOS 14.2. (IT NORMALLY OPENED IT UNTIL THE LAST UPDATE AND THE PASSWORD WAS CREATED WITH EXCEL INTERNAL ULTILITY)
I INSERT THE RIGHT PASSWORD AND DROPBOX REPLY "DECRYPTION FAILED (NULL).
(I TRIED ALSO WITH AN IPAD, NO WAY) WHILE IT'S POSSIBLE TO OPEN THE SAME FILE FROM MACOS 10.15.7, IT WORKS PROPERLY.
I ALSO TRIED TO CREATE A NEW PROTECTED FILE, UPLOADED ON DROPBOX, BUT AGAIN IT'S IMPOSSIBLE TO OPEN IT.
HAS ANYONE FACED THE SAME PROBLEM?
THANKS
- Same issue
Oui, moi. C'est très embêtant car c'est un fichier que j'utilise bcp. Seule solution c'est de l'ouvrir avec excel, mais je trouve que ce n'est pas à nous, utilisateur, de subir ces contraintes. Il me semble que Dropbox devrait s'en inquiéter
J'utilise la traduction informatique: -0
Le problème racine n'est pas Dropbox, c'est Apple. Dropbox ne peut rien faire. Ne vous attendez pas à une solution de Dropbox ou de Microsoft ...De plus, cela pourrait être fait par Apple délibérément, vous devriez donc trouver votre propre solution. J'espère que vous pouvez lire ceci :-)
- Ditto, but no replies or “fixes” from the Dropbox people.
- So many people reported the problem but Dropbox has todate not replied or rectified the problem. Disappointing.
It's not a Dropbox problem, its not a Microsoft problem, its an Apple problem that first started with iOS 4.1 so don't expect anyone other than Apple to fix it. I just installed 14.2.1 on my phone and that did not fix it. The version notes did not mention this issue so I didn't have my hopes up too much.
If you are trying to open a Microsoft Office file (Excel, Word, Powerpoint) that is password protected, you will need to have Microsoft Office or the individual apps (Excel, Word, Powerpoint) on your device. I chose to install Microsoft Office instead of the individual apps just to cut down on the number of app icons on my screens.
If you want to test your devices ability to open a Microsoft password protected file without having Microsoft on your device, just email the encrypted file to yourself and try to open it from within the native Apple Mail app, do not save it anywhere on your device, just tap to open it. If Apple has fixed the issue, it will open otherwise you will get the blank white screen with the words Decryption Failed (null).
I am having the same issue today since updating to IOS 14.2
I am having the same issue even outside of dropbox. It is happening with opening word documents attached to emails.
Hi. I had the same issue.
Problems solved: On an Apple iPhone 11 iOS 14.2, use the iOS Files App to open any file. Just enable the OneDrive and Dropbox Sliders under Locations in the Files App.
Hope it works for you guys.
Dear please share in detail, i have the same issue in my iPhone mail app while opening the password protected word or excel files.
Perhaps save the file first to a cloud drive or local.
Yes. I have the same problem with decryption of excel sheets with Password. Also with VPN Connection to my own Server.
With IOS 14.1 and before there was no Problem. Yesterday i contacted Apple Support but no help. I have seen downsizze to 14.1 seems also not possible. What can i do???
