We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    BestAlex wrote:

    I canlt download this file ...


    You need to contact the owner and ask them to provide a new link.

    • BestAlex's avatar
      BestAlex
      New member | Level 2

      It's not user problem because of it:

       

      We blocked this link to be safe
      We noticed something suspicious - like a lot of downloads in a day. Ask the owner to create a new link. Learn more

       

      It seems that is question to Dropbox, not to user.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        BestAlex wrote:

        Ask the owner to create a new link.


        And Dropbox is telling you the solution right there; ask the owner to create a new link to the file.

         

        The fact is that the link was banned for some reason. It could have been a bandwidth overage on the owner's account, a problem with the file such as a DMCA complaint, etc. There are many reasons why a link can be banned.

         

        You need to contact the owner of the file.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!