We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Jan MT's avatar
Jan MT
Explorer | Level 3
2 years ago

Download from shared folder over limit

Hi, I have a shared folder, which needs to contain 10+G of data and I have a basic account. Thus, I can not add any data to my Dropbox (which I’m fine with). However, I need to be able to download data from the folder. Will I be able to do that even though I am over my quota? Thanks

Download
Dropbox Basic
  • Jay's avatar
    Jay
    2 years ago

    If they shared a link to the folder, then you can access it without a Dropbox account and download and view files whenever needed. 

     

    However, there is a bandwidth limit depending on their account for shared links.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Jan MT, thanks for messaging the Community.

     

    If your account is overquota, then the files in the shared folder won't sync to the site, meaning you won't have the full 10 GB of data in that folder to download.

     

    Are you able to see the files in the folder already?

     

    This will help me to assist further!

    • Jan MT's avatar
      Jan MT
      Explorer | Level 3
      2 years ago

      Hi Jay

      thanks for the reply. I joined the folder before it exceeded the quota, so I can see that. Currently, it’s just over 2G, but the expected is around 10G (however the rest must be uploaded by the client since they have a larger quota).

       

      Thanks!

       
       
       
       
       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Even if they add the files to the shared folder, you won't see any changes since the new files won't sync into the shared folder on your account, as you're already overquota.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!