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somewhere's avatar
somewhere
Explorer | Level 3
2 years ago

Dropbox Badge Doesn't show alert if someone viewing/editing file

Hi there, I really needs help here.. I and the office got the shared folders, but when we opened it, ussually dropbox badge going to show there's also my partner viewing/editing my files.. Bu...
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somewhere's avatar
somewhere
Explorer | Level 3

FYI :
I used a Microsoft Office 2016, and the files we are working on is Excel File..

Is it because we are using a free dropbox account or what?

We did check on our internet connection, and seems is not troubling

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi drb01, if the file is in a shared folder, then the Badge will only activate if another separate Dropbox account accesses and edits the same file.

 

Using the same Dropbox account on different PCs will not activate the Badge. Just for clarification, are you allowing other users to access your Dropbox account and credentials via another PC?

  • drb01's avatar
    drb01
    Explorer | Level 3
    2 years ago

    Yes I have multiple PCs and Android devices accessing the same Dropbox account with the same login. I thought that was the whole point of Dropbox!! So I am very surprised this badge thing doesn't work in that scenario. Is there a better way for multiple devices to access all the files in one Dropbox account?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi drb01, you can always use Paper, if this is something that would fit your needs.

       

      Other than that, I'll let the thread open, so that other users can also share their thoughts, and workarounds in regards to this. 

       

      If you need anything else, let us know!

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