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MJC23's avatar
MJC23
Explorer | Level 3
9 months ago

Dropbox Document Not received in GMAIL

Hello,     I have been provided a link to sign a document. When I click the link, it routes me to the Dropbox Sign. On this page, there is a message for me to enter my email and after that  I recei...
Dropbox Sign
  • Walter's avatar
    Walter
    9 months ago

    Thanks for the cooperation MJC23 - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there MJC23 - sorry to hear about this.

 

Could you check your spam/junk folder as well and let me know if you can find the email in question?

 

Thanks!

MJC23's avatar
MJC23
Explorer | Level 3
9 months ago

Hello Walter,  

 

I have checked the SPAM folder and did not see the email in question.  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    I see - thanks for letting me know! In that case, could you try another browser and let me know how it goes MJC23 ?

    • MJC23's avatar
      MJC23
      Explorer | Level 3
      9 months ago

      Hello  Walter,  

       

      Thank you for your assistance. 

       

      I tried opening the link to the document using  Mozilla Firefox, Chrome,  and MS Edge.  Still the same.  I also opened my gmail using these  browsers and still didn't work.  

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey MJC23, hope you’re doing well!

         

        Can you also add noreply@mail.hellosign.com to your email contacts? I’d like to make sure that your email address isn’t filtering out Dropbox Sign emails, in general. 

         

        If this doesn’t work either, let me know and I can log a ticket for you (to this email address).

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