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_Mark's avatar
_Mark
Explorer | Level 4
3 years ago

Dropbox downloads files bigger than 20 GB

Hi,   We are sharing enormous files sometimes with dropbox, files over 20GB/50GB and beyond, we've been doing that for a long time with dropbox but recently I've encontered a server error when do...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey _Mark, sorry to hear you're having issues with this.

 

Could you please clarify the size of the files you're trying to download from our website?

 

Do you get any different results after clearing your browser's cache or on another browser?

 

Any additional information is more than welcome. 

_Mark's avatar
_Mark
Explorer | Level 4
3 years ago

Sorry for the wait,

 

Our file is 22,3 Go. I'm using Chrome but I tryed with Edge and we got the same result.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Thanks for the clarification _Mark - much appreciated.

    Individual files or folders must be below 20 GB for you to be able to download them from our website.

    For files of this size, I'd recommend using the desktop app instead.

    Otherwise, you could try compressing the file to bring its size below 20 GB. 

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