We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Arveilles's avatar
Arveilles
Explorer | Level 4
7 months ago

Dropbox links lead to white screen & I can't preview them.

I cannot access any files through a dropbox link as every link I click leads to a white screen on the page. Reloading or closing the browser doesn't work, neither does opening on another browser or d...
Preview
Shared Links
View
Web
  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    Thanks for confirming that this has been resolved. If anyone is still experiencing white screens when following links, let me know here and we'll take a deeper look into it.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi there, Arveilles, let's jump right into this! 

 

Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers? 

 

If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual. 

 

Keep me posted, and we'll take it from there!

Arveilles's avatar
Arveilles
Explorer | Level 4
7 months ago
Megan wrote:

Hi there, Arveilles, let's jump right into this! 

 

Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers? 

 

If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual. 

 

Keep me posted, and we'll take it from there!

Opening incognito tabs and clearing the cache does not work. The visual is just an all-white screen.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi Everybody,

     

    Thanks for confirming that this has been resolved. If anyone is still experiencing white screens when following links, let me know here and we'll take a deeper look into it.

     

    Regards,

    Ben

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!