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Forum Discussion

Conkerah's avatar
Conkerah
Explorer | Level 4
4 years ago

Dropbox Problem with Preview Pane in Windows 10 Explorer.

Just wondering if anyone has encountered a strange problem, the issue is when in MS Windows Explorer > Navigating to Dropbox Folders and having Windows Preview Pane opened in Windows Explorer. The fi...
Desktop
Preview
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey Conkerah, thanks for posting today! 
 
Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? 
 
Also, what version of the app do you have installed, and what's your syncing status? 
 
Keep me posted.
CouruDavance's avatar
CouruDavance
Explorer | Level 3
3 years ago

I have the same problem at this day with the latest application.

What is the solution.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey CouruDavance, sorry to hear you're having issues with this.

     

    Can you please clarify the version and status of the Dropbox desktop app as shown in your menu bar/taskbar on your computer?

     

    Have you tried rebooting your computer since you first noticed this?

    • CouruDavance's avatar
      CouruDavance
      Explorer | Level 3
      3 years ago

      hello,

       

      Of course rebooting with no more success. Same problem after uninstall/reinstall.

      App version Dropbox v161.3.4815 windows 10

       

      Hope you will have the anwser.

       

      Thanks for your help.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey CouruDavance, sorry to jump in here.

         

        It looks like you have the beta version of the Dropbox application installed on your computer (xxx.3.xxxx).

         

        Can you turn off "early releases" in your account settings and then reinstall the stable version of the app, to see if that helps?

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