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Forum Discussion
Dropbox Smart Sync doesn't work for image sequences in After Effects
Hi,
whenever I open an After Effects project from coworkers which uses linked image sequences that I haven't yet synchronized locally, the Dropbox smart sync feature fails to sync the whole image sequence automatically. It detects the first image in the sequence but doesn't download the rest, resulting in an After Effects error "Can't import as sequence. Found no matches for the selected file name. (39::44)".
For projects with multiple sequences, this is a very annoying bug. Especially because relinking the files isn't easy since you first have to find the file locations and sync the files manually. We have been using OneDrive before and there it wasn't an issue.
Any plans to fix this issue?
Best,
Lennart
Experiencing similar issue.
The image files exported from the clients camera are named in numerical order by default. These are then added to a Dropbox folder which sits in a folder alongside with the AE project file. When importing images as a sequence into After Effects, I keep getting error messages and certain images/frames will not import, normally its a batch of frames, not singles. The image files are not corrupt as they can individually be opened/previewed on Mac from Dropbox.
Hello
i just quote the thread
I remember that a few years ago the smart sync with after effects worked very well. For a couple of years, however, every time I open an old project it takes me hours to resync all the files. Any update on this topic?
- Hannah
Dropbox Staff
Hey lennartl, thanks for letting us know about this.
Would you mind clarifying a few things for me?
Are the After Effects projects saved in your Dropbox account? And are you opening them directly from your Dropbox folder?
What is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray/menu bar.
Also, a screenshot of the After Effects error would help me investigate on this further.
Thanks!Hi Hannah,
everything related to the project is inside my dropbox but not every file/folder is synced locally. The smart sync fails only when trying to automatically sync image sequences locally which are linked inside the after effects project.
Sync status is active. Like mentioned this ONLY applies to image sequences. Other files like static images, sound files etc. are getting synced correctly by the smart sync feature.
The error message is exactly what I already wrote:
"Can't import as sequence. Found no matches for the selected file name. (39::44)".
Best,
Lennart
- WalterHey lennartl - sorry to jump in here, but could you post a screenshot of the exact error you're seeing?
A visual of that would definitely help us assist further.
Also, does this happen with Online Only files only or is it affecting local ones as well?
