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jaajuska's avatar
jaajuska
Explorer | Level 4
3 years ago

Dropbox transfer right-click option vanished from windows 11

Hello, 

would like to ask for a hepl with Dropbox transfer.

 

I used Dropbox transfer from my Windows 11 by clicking right button on my mouse and there was "send with dropbox transfer" option. I could select more files and do the same. 

 

But now I can not see this option anymore in my windows. There is just Dropbox > View in Dropbox / Version history.

 

Any guess what shall I do? I have account with 5 TB storage including this transfer feature. 

 

Thanks in advance, Jana

desktop
Dropbox Transfer
View
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey jaajuska, welcome to our Community!

     

    Can you please let me know if you are having this issue on all your Dropbox files? 

     

    Or do you see this behavior only in your backup (PC) folder?

     

    Also, what is the sync status of your Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your system tray.

     

    Keep me posted.

    • jaajuska's avatar
      jaajuska
      Explorer | Level 4
      3 years ago

      Hello Hannah,

      I have this issue on all mine Dropbox files - the ones with green mark and also ones with grey cloud. All have same options. 

       

      I can see this behavior not only in my backup folder but everywhere. There is no file I can send via tranfer even without any mark (grey cloud or green mark). 

       

      When I click on Dropbox icon there is "Backup updated today at 16:07". 

       

      Any idea? Thanks, Jana

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Jana, I hope it’s alright if I jump in here.

         

        Can you let me know what are the other options you see when right clicking on your Dropbox files? If you can upload a screenshot, that’d be great, too. 

         

        Just make sure there’s no personal info showing.

         

        Thanks!

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