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Daniel K.61's avatar
Daniel K.61
New member | Level 1
10 years ago
Solved

Error downloading folder through web client

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've...
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danielle m.5's avatar
danielle m.5
New member | Level 1
9 years ago

UPDATE:

I was able to download the files by removing ones which did not have the author's name next to the Modify date. If you are having trouble downloading less than 1GB and less than 1000 files, make sure they all have author names and/or try removing the ones that don't.

 

ORIGINAL POST:

As of today, I am no longer able to download any set of multiple files at a time. Even if I just select two image files (which combined are not over 1GB) it gives me the file type of "unspecified". Last week I downloaded an entire folder of images and now when I try to download that same folder, I get "unspecified", so I know it's not a case of the folder being over 1GB or more than 1000 files.

How do we get support on this issue? My client has shared thousands of product images with me and I made her use Dropbox instead of Google Drive (because I've always found it to work better). I can't ask her to go back and upload them all to Google now.

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