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Solved
Error downloading folder through web client
I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?
I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.
Tried Mozilla Firefox & Chrome, Windows 10.
You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".
See link: https://help.dropbox.com/desktop-web/download-entire-folders
Tried both Safari and Firefox on Mac OS X, with the same result as everyone else here. The only thing that downloads is a file called unspecified.html
Same problem!
Chrome & Safari on Mac OS X.
Just joining the resounding echo of "Same here" with one more - same here!
Put me down for a "same here..."
Hello Dropbox Customer Service! Is anyone gonna address the problem that so many of us are having???
- Rich
Super User II
Hello Dropbox Customer Service! Is anyone gonna address the problem that so many of us are having???
You'd have to ask Support. You're posting in a user supported forum. While a Dropboxer does reply here on occasion, the forums are primarily supported by other users that volunteer their time here. If you want an official response you'll need to contact Support.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Same thing here with Microsoft Edge. Very frustrating.
You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".
See link: https://help.dropbox.com/desktop-web/download-entire-folders
Thank you, this was very helpful!
Thanks for the help.
To anyone from dropbox reading this, the impossibility to download large files, plus the lack of ANY explanation on the web page when this happens is UNACCEPTABLE.
Seriously???? What a complete joke. I now have to selectively download three gig of files selectively. Stupid, stupid, stupid limitation.
how does the application handle several dropbox accounts these days? i dripped using the app a couple of years ago, since it was messing up everything
Since it isn't possible to quote, here goes nothing:
Jonny t., thanks for your help link. It's pretty weird that just last fall I shared successfully over 3GB .zip (it was premade but it doesn't seem to work anymore even like that). Well I quess I have to switch over to other service that does work like I need it to.
