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KMAPRO's avatar
KMAPRO
Explorer | Level 4
11 months ago

Error Message When Accessing files in a Linked Business Account from File Explorer

I have a personal account and a linked business account. I can see both in my File Explorer (which is how I typically access files). Whenever I try to access any of the "older" files in my business...
Desktop
Error Messages
Preview
Windows
  • Jay's avatar
    Jay
    11 months ago

    Hi KMAPRO, thanks for bringing this to our attention.

     

    Are you able to mark the Dropbox folder for the Business account as available offline by following these steps?

     

    Does the sync icon change to a green icon afterwards?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi KMAPRO, thanks for bringing this to our attention.

 

Are you able to mark the Dropbox folder for the Business account as available offline by following these steps?

 

Does the sync icon change to a green icon afterwards?

 

This will help me to assist further!

  • KMAPRO's avatar
    KMAPRO
    Explorer | Level 4
    11 months ago

    Honestly, I thought that I would need to make it available offline - but I didn't have to do that before my computer crashed.

    I have just right-clicked on the Dropbox Business icon and selected "make available offline". It is not currently showing a sync icon, but the instructions say it might take a minute. There is a LOT in this file, so it might take a few minutes. I will check back shortly and let you know.

    • KMAPRO's avatar
      KMAPRO
      Explorer | Level 4
      11 months ago

      and it is still syncing...

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi KMAPRO, can you clarify or send me a screenshot of the app's exact syncing status, in order for me to have visual please?

         

        Does it change at all? 

         

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