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massi55's avatar
massi55
New member | Level 1
8 days ago

Error when trying to download files from a link

I click on download link, I then view the list of files and when I click download all, after churning I get incorrect email/password combination error
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massi55's avatar
massi55
New member | Level 1
4 days ago

I have already twice reset the password

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey massi55, let me jump in here!

    Just to clarify: do you get the error message both when you're signed into your Dropbox account, and when you're not?

    If you try to individually download a file, does that work?

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