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Kane S.'s avatar
Kane S.
Explorer | Level 3
4 months ago

Error when trying to preview shared files on the website

Hi. When trying to access some shared personal files I get this error. Im not sure if its a setting my work has changed on the work issued laptop. Anyone have any workarounds that are simple to ...
Error Messages
Preview
View
Web
  • Hannah's avatar
    Hannah
    4 months ago

    Hey Kane S., does the issue persist when you try from a different browser on your laptop?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hi there, Kane S., thanks for bringing this to our attention.

 

Have you tried previewing these files from a different browser or a private browsing window, to see if you get a different behavior?

 

Let me know what you find.

Kane S.'s avatar
Kane S.
Explorer | Level 3
4 months ago
Hi. No such issues when viewing on phone. Have cleared cache on laptop but same result.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Kane S., does the issue persist when you try from a different browser on your laptop?

    • Kane S.'s avatar
      Kane S.
      Explorer | Level 3
      4 months ago

       Hi, original issue was on Microsoft edge. I tried on google chrome and got same error, cleared cache and then it worked on google chrome. Issue remains on Microsoft edge but at least I can now access through Google Chrome. Thanks

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