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Forum Discussion
"Export Failed" when trying to download file to iPhone
I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, a...
@Sanchez - I was receiving the same "Export Failed" error as @SirenWilliams so I followed your directions uninstalling, restarting phone and reinstalling. It appeared to be working and then I received the following error: "sorry this type of video cannot be saved to this device". Can you help? I'm using an iPhone 6s running on iOS 11.3.1
Sanchez
Dropbox Staff
Dropbox Staff- Hi Sanchez, im also having this issue when exporting mp4 file from dropbox to my iphone. Has same error msg
I manage to download 2 previous videos which are mp4 but for some reason this latest video also in mp4 does not export to my iphone and displays the error msg
File size for latest video is 195mb.
Previous ones also arnd the same size. One thing that is different for this latest video is that its shot and rendered as 4k from premier pro and the other previous videos all shot and rendered in 1080p.
Please helpCheck if it is an interlace export. Thats what was causing my issues
How do you check if it is an interlace export?
- You’re right, it’s a .docx attachment, but iPhone thinks it’s a photo. Hold click attachment submenu reveals tasks like, “save to images” and “save to shared album.” I still don’t know how to fix this though...
- Walter
Hi Superflytnt; I'm sorry to hear about this.
Does this happen for all of your files or only this one?
Could you send me a screenshot of how this file looks like on your mobile app and one of how it looks like on our website so I can have a better look into this?
Thanks!
