You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ejnoro's avatar
ejnoro
Helpful | Level 5
3 years ago

Folders showing up empty when I send a link to someone

This has only been happening to me within the past week, but it is really hurting my business. I am always sending a folder with either video files or photos. Generally people are opening the link on...
Dropbox Basic
Preview
Share
Shared Links
sort
  • maara's avatar
    maara
    3 years ago

    Same thing happened to me. It's extremely annoying.
    So far the thing that worked for me was to turn off tracking of viewers for that particular folder. Seems like when the person to whom you're sending the link refuses to be tracked, the folder appears empty. (Dropbox!!! Why should the priority be on tracking instead of actually doing your primary job - sharing the files?!)

    So the way to do this: log in Dropbox.com via a browser -- find your folder -- click Share -- click the Settings gear icon -- under the tab "Folder settings" uncheck the option "Viewer info. Show who’s viewing files in this folder to people who can edit." -- click Save
    (you might need to generate the sharing link again after this, not sure)

    The tracking can also be turned off by default in your account settings -- under General tab find the option "See info about people who view my files" and switch it off.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our Community, ejnoro! Let’s have a look into this.

 

First of all, can you let me know if you’ve also tested the shared link on your end? Do you face the same issue? 

 

In order to check this, please make sure that you’ve opened one of your shared links via an incognito window of your browser, on which you’re not logged in to your Dropbox account.

 

Also, you mentioned that in some cases, the users receive an error stating that the files can’t be previewed. Can you let me know what type of files they usually receive this error for? Is it .jpg, .doc files, for example?

 

Keep me updated.

KR15's avatar
KR15
New member | Level 2
3 years ago
I am also having this issue for some people I send the links to but not others 🤷‍:female_sign:
  • KR15's avatar
    KR15
    New member | Level 2
    3 years ago
    If they copy and paste the link into the phone browser and avoid using the app so “continue to website” it works but going through the app doesn’t.

    Is there a problem with the app?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!