You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cameron01's avatar
cameron01
New member | Level 2
2 years ago

Full video not downloading, only part of it.

Not really sure what is going on...

 

I have tried downloading multiple different video files that are on a shared dropbox, but the full video does not download. It says on my computer that the video is the full length, etc. but it only downloads up to about 20minutes max (usually a max of 5-7GB). (I am using a chrome browser)

 

Has anyone had this issue and know how to resolve?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi cameron01, let's jump right into this! 

     

    As a first step, can you let me know the full size of this video? If I were you, I'd also try downloading the file using a different browser, can you give it a go?

     

    Do you use the desktop app on your end? If so, then you should be able to see your shared folder, and its files synced to the device. 

     

    Keep me posted!

    • cameron01's avatar
      cameron01
      New member | Level 2

      Hi Megan!

       

      It is 26GB, I don't use the desktop app but I will try that!

       

      Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi cameron01, if you could also try either the app, or a different browser, that'd be lovely.

         

        In any case, feel free to update me on the results, Cameron. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!