You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
cameron01
2 years agoNew member | Level 2
Full video not downloading, only part of it.
Not really sure what is going on...
I have tried downloading multiple different video files that are on a shared dropbox, but the full video does not download. It says on my computer that the video is the full length, etc. but it only downloads up to about 20minutes max (usually a max of 5-7GB). (I am using a chrome browser)
Has anyone had this issue and know how to resolve?
- MeganDropbox Staff
Hi cameron01, let's jump right into this!
As a first step, can you let me know the full size of this video? If I were you, I'd also try downloading the file using a different browser, can you give it a go?
Do you use the desktop app on your end? If so, then you should be able to see your shared folder, and its files synced to the device.
Keep me posted!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!