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ollie123_'s avatar
ollie123_
New member | Level 1
26 days ago

Halfway through download cuts out and says network connection error

When trying to DL an MP4 file 6GB, it will cut out and say network connection error, my internet connection is fine and I have never had an issue like this before, the download will reach around 3Gb and stop, my computer doesn't go to sleep and will remain open whilst the download is taking place. Any help would be greatly appreciated!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey ollie123_ - sorry to hear you're having issues with this.

    Could you clear your browser's cache and/or try another browser and let me know if you get the same results?

    If you do, I'd appreciate a screenshot of the error you're getting as well.

    Thanks!

    • ollie123_'s avatar
      ollie123_
      New member | Level 1

      Hi,

      I've cleared my cache and tried on separate browsers but still get same error. Will attach screenshot.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi ollie123_, is this a shared link that you have access to, or is the file on your own Dropbox account?

        If the former, are you able to add the shared link to your account to then download it through the Dropbox desktop application if you have enough quota available?

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