We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

Dan B.12's avatar
Dan B.12
New member | Level 1

Downloaded android app on Samsung galaxy tab, signed in and saw all my documents as expected. I checked each individual one to make them available offline, but when I go somewhere with no wifi connection a load of the docs won't load.

Instead I get a message saying 'Dropbox can't open this file, check your internet connection'.

Dropbox is usually left open on the tablet and lives in a wifi zone for the majority of the time, yet nearly 3 weeks after checking all the docs as available offline, it clearly isn't downloading them to the device as it should be. 

These aren't big files (maybe two dozen pdf's) and I'm nowhere near exceeding my download limit and I rely on having these docs available at all times. Does anyone have any suggestions??

 

 

Brian O.'s avatar
Brian O.
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey there. The only thing that comes to mind is that when on a cellular network, Dropbox will try to spare your data plan. It won't update files unless you tap the Update all button from the Offline files screen. Do you think this could be what's happening?

If not, could you please send me a screenshot of a sample file saved for offline viewing, but subsequently needing to be downloaded again? 

You can read more about Offline files in our Help Center article:

https://www.dropbox.com/help/267

 

  • JonBasa's avatar
    JonBasa
    New member | Level 2
    8 years ago
    You did not understand the question..."available offline" should mean files downloaded and made available offline should be accessed when we are not on Wi-Fi or cellular data connection! It's stupid to put and "available offline" feature but is not accessible when we go offline.

    An intelligent reply, better yet, a solution would be appreciated.
    • Tonette L.'s avatar
      Tonette L.
      New member | Level 2
      8 years ago
      HELLO! SOMEONE
      please address available offline not working!!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!