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mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey mcganty, 

 

Welcome to the Dropbox Community, happy to have a look into any open tickets you have! 

 

Because you've already reached out to support, would you mind replying here with a ticket ID, so that I look it up on our platform? 

 

Also, thanks for letting me know that the issue has been reported before, as well as mentioning the threads, I've made sure that all have been merged into one. 

 

Will be awaiting this ticket ID. 

 

Warm regards, 
JaneA

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