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Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

mary99's avatar
mary99
Explorer | Level 3

I am adding to the list of users with OFFLINE problems.

 

I have issues with all my Android devices. Windows works fine.

I make a folder  "available offline"  Whilst on internet can access files ok. I wait until fully synced (not many files) and turn off wifi internet and although I can see the files in offline mode I cannot open them. Keeps asking to check the internet.

 

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey mary99, 

 

Sorry to hear that, let's see what we can do about it!

 

To troubleshoot with you, let me ask you some questions below:

 

- Are you having an issue marking all your folders to be available offline, or is this issue only occurring for specific files?
- What is the size of the folder that you are trying to make available offline?
- How much space do you have available on your device? 
- Would you mind sharing a screenshot of the last screen you're seeing? 

 

Will be awaiting your reply, so that we look into that together!

 

Warm regards,
Jane
  • mary99's avatar
    mary99
    Explorer | Level 3
    8 years ago

    Have sorted issue.

    The files were there but the issue was with the application (in this case adobe pdf viewer). Once that was sorted I can now see my offline files when I am not online. I thought the problem was drop box but it was not.

     

    Sorry for wasting your time

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey mary99, 

       

      Glad to hear that offlining works fine for you! :white_check_mark: :iphone:

       

      If you have more Dropbox questions, please give me a nudge here, I'd be happy to follow-up. 

       

      Hope you have a relaxed weekend ahead!

       

      Warm regards, 

      JaneA

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