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I have an issue accessing my files as they're greyed out. Can you help?
I tried to upload a video to Dropbox yesterday and ever since I cannot even view my files/folders via my laptop. I cannot even write a ticket to support. the only link on the site that leads me anywh...
Great, thanks for the update TomGose - so are you having the issue you described only on Chrome? Does it persist on an incognito window and after clearing your browser's cache?
Also, have you made sure you're running the latest version of Chrome?
Walter
Dropbox Staff
Dropbox StaffSorry to hear that TomGose - would you mind sharing a screenshot of the problem so I can have a better look into this for you?
Also, could you tell me what the app states at the moment? If you're fully synced it should read "up to date". If you don't see this message can you tell me what it reports?
Apologies if I'm being blunt here, yet, have you rebooted your computer at all since you initially got this problem?
Finally note that you can always log a ticket on this page: https://www.dropbox.com/support
Should you find troubles doing it from your current browser, try switching browsers or even an incognito window while it might also worth clearing your browser's cache to see if this helps.
Feel free to include any piece of information you think might help our investigation too.
Thanks in advance for your reply.
Thank you Walter.
I took a screenshot but when I tried to attach the pic I got a double red error message that said "An unexpected error occurred".
SMH.
I have tried rebooting the computer with no luck. I will try another browser, thanks for that thought.
