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Terry H.13's avatar
Terry H.13
New member | Level 1
10 years ago

I have an issue with my videos' quality when on the website. Can you shed some light?

I upload videos from my iphone 6 plus. When I view them on my phone with the Dropbox app, they are far less sharp than the original. When I view them from the Dropbox website, they are better, but st...
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  • Stefanie's avatar
    Stefanie
    9 years ago

    Hi all,

    Please keep in mind that the preview does not offer the same quality as the original file. Specifically, the quality of the preview depends on your internet connection at the time when you're trying to view it. 

    You can always access the original quality file by downloading it to your device.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Roger C.30's avatar
Roger C.30
New member | Level 1
10 years ago

Rick, thank you very much!!

Your second comment solved my dilemma. I didn't realize that the first 15 minutes of a DropBox video plays a preview file. Once the video was downloaded, the high resolution version was immediately available and infinitely better!

Can't tell you how much I appreciate your insight. All the best - Roger

 

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