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Terry H.13's avatar
Terry H.13
New member | Level 1
10 years ago

I have an issue with my videos' quality when on the website. Can you shed some light?

I upload videos from my iphone 6 plus. When I view them on my phone with the Dropbox app, they are far less sharp than the original. When I view them from the Dropbox website, they are better, but st...
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  • Stefanie's avatar
    Stefanie
    9 years ago

    Hi all,

    Please keep in mind that the preview does not offer the same quality as the original file. Specifically, the quality of the preview depends on your internet connection at the time when you're trying to view it. 

    You can always access the original quality file by downloading it to your device.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Stefanie's avatar
Stefanie
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi all,

Please keep in mind that the preview does not offer the same quality as the original file. Specifically, the quality of the preview depends on your internet connection at the time when you're trying to view it. 

You can always access the original quality file by downloading it to your device.

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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