We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
speilee
2 years agoExplorer | Level 3
I want to stop using dropbox and I want my files to back off DropBox and go onto my computer
Hey, so I want to stop using dropbox and I want my files to back off DropBox and go onto my computer because I have the dropbox Basic and I had 100go free when I get my computer but now it will expir...
Nancy
Dropbox Staff
Thanks for posting on the forum, speilee!
Just a clarification; are you referring to the files currently uploaded to your Dropbox account here, or have you also enabled computer backup and you’d like to make sure your main computer folders (Desktop/Documents/Downloads) go back to their original locations first?
Let me know, and we’ll take it from there.
speilee
2 years agoExplorer | Level 3
Yeah I want my main folders go back to thir location. Like when I save à picture and its sync in Dropbox, I want to be able ti have ut on my computer even if I uninstall dropbox
- Megan2 years agoDropbox Staff
Hey speilee, you can see more info as to how you can disable Backup here.
If you have any questions, feel free to let me know.
- rbmtexas2 years agoExplorer | Level 4
I have the same issue. Still getting 'link' on documents 'where are my files". I want to get all of my files back on my computer as I no longer want to use Drop Box.
- Hannah2 years agoDropbox Staff
Hey dockap, if backup is off for your computer, and you still have the Dropbox app installed, you should be able to reset your desktop folders back to their original locations, by following these steps:
1) Click the Dropbox icon in your menu bar.
2) Click your profile picture or initials.
3) Click 'Preferences'.
4) Click the 'Accounts' tab.
5) Press the Option key and at the same time click the 'Reset OS folders locations' button.Let me know how it goes!
- dockap2 years agoExplorer | Level 4
I want to do the same. Dropbox has caused a mess on my computer (mac) and I've been trying to drag all the files in the dropbox folder to my portable hard drive. I removed the checks in the boxes for backup to dropbox but it appears some folders I dragged into the portable drive are empty. How do I get all my files downloaded from dropbox and remove its "tentacles"?
- Nancy2 years agoDropbox Staff
Hey rbmtexas and dockap. Just to make sure we're on the same page; did you follow all the steps outlined here to disable computer backup, before taking any other actions on your Dropbox app?
Let me know, and we can take a closer look.
- dockap2 years agoExplorer | Level 4
nothing is being backed up now. I want to return control of my computer to me I don't know how else to put it. Going into the "backup and sync" when clicking on the dropbox in menu tab does not seem to do much, have to go through preferences to backup. Again, I would like to remove its actions on my computer, if I keep the software at all I think I'd rather manually drop files into it.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!