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Cookie-d's avatar
Cookie-d
Explorer | Level 3
8 months ago

I'm trying to download a file from my Dropbox, but I get a message saying the link doesn't work

I am trying to retrieve a file from my Dropbox but I am getting a message saying "This link doesn't work anymore". Is there any way to retrieve the video file?
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Cookie-d's avatar
Cookie-d
Explorer | Level 3
8 months ago

Yes. I am the owner

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Cookie-d wrote:

Yes. I am the owner

If you're the owner of the file and it exists in your own account, then you don't need the link to access it. You can just locate the file within your account on the Dropbox website.

 

If the link was generated on someone else's account, then you would need to ask them for a new link as the file has either been deleted or the link removed.

  • Cookie-d's avatar
    Cookie-d
    Explorer | Level 3
    8 months ago

    Thanks, Rich! I was able to access. However, the file I was looking for was since 2015, but didn't see anything past 2019. Is there any way to retrieve these dated files?

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      8 months ago

      Hi Cookie-d 

      If the file was removed previously then no. Free users can only restore for 30 days I'm afraid. 

       

      Paid is 180 days but it isnt retroactive. 

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