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Forum Discussion
iPad is asking for a password, when I try to annotate a .pdf file
Hello!
Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the original file never had a password either. I’m very confused…
- Hannah
Dropbox Staff
Hey Jonyrainsforth, thanks for joining us on the Dropbox Community!
Would you mind sending us a screenshot of the message you see, when you export the file?
Is it coming from Dropbox or from your device?
Thanks in advance.
Hi Hannah,
Of course, picture attaached.
The steps I do is
-find the file on dropbox app
-Share
-export file
-save to device files (same for iPhone and iPad)
-annotate and then the screenshot appears
- Hannah
Thanks for the update and the screenshot!
Did someone share this file with you, or is it just a simple non-shared file in a personal folder of yours?
