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Forum Discussion

riccardo28's avatar
riccardo28
Helpful | Level 5
3 years ago

It takes AGES to download files

I don't know why but it suddenly got super slow, 1 day to download 7gb to give you and idea. I have a family plan.    I've already checked my internet connection and it's fine; I've already tried t...
Desktop
Download
Dropbox Family
Web
  • Walter's avatar
    Walter
    3 years ago

    Does the issue persist after clearing your browser's cache or on another browser/incognito window riccardo28? 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey riccardo28, thanks for bringing this to our attention. 

 

Are you referring to downloading files from our website? 

 

Or is the Dropbox desktop app taking a long time to sync files to your computer?

 

If the latter, which version of Dropbox are you using? 

 

You can see that by hovering over the Dropbox icon in your menu bar with your mouse.

 

Keep me posted.

riccardo28's avatar
riccardo28
Helpful | Level 5
3 years ago

both, the desktop version and the website version !

 

My current version is 160.4.4690

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