We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

riccardo28's avatar
riccardo28
Helpful | Level 5
3 years ago

It takes AGES to download files

I don't know why but it suddenly got super slow, 1 day to download 7gb to give you and idea. I have a family plan.    I've already checked my internet connection and it's fine; I've already tried t...
Desktop
Download
Dropbox Family
Web
  • Walter's avatar
    Walter
    3 years ago

    Does the issue persist after clearing your browser's cache or on another browser/incognito window riccardo28? 

Amacc1920's avatar
Amacc1920
New member | Level 2
3 years ago

I got the same problem, just my connection with dropbox download

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi riccardo28, Amacc1920, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
     

    • riccardo28's avatar
      riccardo28
      Helpful | Level 5
      3 years ago

      no, there are no restrictions for that, 

       

      I have a Mac with macOS Monterey 12.5.1

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey riccardo28, sorry to jump in, but have you tried rebooting your computer and router at all since you first noticed this? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!