We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
greg1245
2 years agoExplorer | Level 4
mobile app - photo viewing
i was hoping the community could help:
on my phone app: when i view my camera uploads, or any picture, they come up with the white section at the top and bottom (top section has the file info, ...
Hannah
2 years agoDropbox Staff
Hey greg1245, thanks for reaching out to our Community.
I just tested this on my own device and if I actually tap to hide the options in the sections above and under the photo, I don't have to tap for each photo every time I swipe to the next one.
Are you using an iOS or Android phone? And are you using the most recent version of both your OS and the Dropbox app?
Keep me posted.
- greg12452 years agoExplorer | Level 4
thanks for your prompt response Hanna,
Andriod (Samsung) phone, "Andriod version 12" it says.
as for the version of the Dropbox app: i could not find this version info within the 'settings' section of the App, or the fuction to check the software currency. maybe you could help me find this?
i did try to "tap to hide the options in the sections above and under the photo", however this did not work.
To clarify, i bring a photo up through the "files" section of the app, and it has the white sections at the top and bottom, the only way i hide the white sections is to tap the photo itself and the white sections disappear. Then, if i then swipe right/left the white sections reappear with the next picture.
- Megan2 years agoDropbox Staff
Hi greg1245, are you referring to the sections that mention the file name on top of the file, and Dropbox options such as share etc.?
Can you send me a screenshot of what you see on your end, in order for me to have a visual of this?
- greg12452 years agoExplorer | Level 4
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!