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Forum Discussion
My .docx can't be previewed when using my iPad or iPhone.Is it too long, and why is this happening?
Hi everyone, sorry for the outburst, but it's absurd that an application like Dropbox has such a significant limit for those who work with word files of over 1000 pages. In my case, I have a file of ...
I have a word document that I have uploaded to dropbox that is 1.9MB in size. It is approximately 600 pages, but I can't open it in dropbox. It tells me that "docx files are supported and we don't know what went wrong." I can open the file locally just fine using microsoft word. What's going on?
Also if I turn the document into a PDF file I can open it, but then I can't edit it...
Nancy
Dropbox Staff
Dropbox StaffHi Noleafcloverx, and welcome to our forum!
Is there any chance the document is 190MB and not 1.9MB? If yes, then the size of the file would be the issue (the current limit is 160MB).
If not, can you test this via a different browser/incognito mode and let me know if the same error appears?
Finally, even if you can’t preview the file on Dropbox, there may still be an option to open and edit it. Can you check if you can do this? You can also send me a screenshot, if you prefer.
Keep me posted.
Here is a screenshot:
I've tried it on 2 different computers and also in incognito/private mode and this is the result each time:
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. I've brought this to the attention of our engineering team who is currently investigating. We will post here when we have an update.
Regards,
Ben
It is important that you do not forget to provide an answer, for me it is really essential to work with a word file rather than a PDF, which would cause me enormous inconvenience
- BenDBX
Hi Everybody,
Our engineering team has implemented a fix. Can you try opening your Word files again and let us know if you're still receiving an error message? Thanks so much!
Regards,
Ben
- I updated the application and tried to open the files, unfortunately the problem persists. I also tried deleting the file from Dropbox and putting it back on Dropbox, it still DOESN'T open. Please report the problem to the engineers, it is important to solve it!
